Our internal team can modify D365 configurations without calling the partner
We have complete documentation and understand all customizations in our system
If our partner disappeared tomorrow, we could continue operations for more than 30 days
1 out of 5
We receive genuine knowledge transfer that reduces our need for partner support over time
We can use any qualified D365 resource for change requests, not just our partner's team
Our partner costs have stayed within 25% of the original budget estimates
2 out of 5
We've had consistent consultant resources on our account for 6+ months
Our partner provides genuinely senior resources, not juniors learning on our dime
We have full visibility when our partner subcontracts work and to whom
3 out of 5
Our partner understands our business operations, not just D365 features
Our partner simplifies our processes rather than creating complex billable solutions
We can pivot our D365 strategy without triggering massive change orders
4 out of 5
We own all IP, code, and configurations created for our D365 environment
Another partner or contractor could take over our D365 support with minimal disruption
We can exit our partner contract without penalties if performance doesn't meet expectations
5 out of 5
