🗣️ “This system is confusing.”
🗣️ “It takes longer than the old one.”
🗣️ “Why did we even do this upgrade?”
Sound familiar?
Here’s the truth: your employees don’t hate Dynamics 365.
They hate that no one taught them how to use it properly.
And if you don’t fix that? Your shiny new ERP will become the most expensive digital paperweight you’ve ever bought.
🧠 It’s Not the Software: It’s the Adoption
D365 is an incredibly powerful system.
But it’s not plug-and-play, and it’s definitely not intuitive for people who’ve been using the same legacy system for 15 years.
And when users feel confused, frustrated, or unsupported?
They blame the software:or worse, they avoid using it altogether.
👉 That’s not a software problem.
👉 That’s a training and change management problem.
⚠️ The 3 Most Common Adoption Fails
1️⃣ Dumping a user manual on employees and calling it “training”
2️⃣ Expecting people to “figure it out as they go”
3️⃣ Not assigning internal champions to support their teams
None of this drives adoption. It simply ticks boxes in the traditional sense of “training”. It’s not even touching the sides of true organizational change management when it comes to D365 implementations.
🛠️ How to Get Your Team to Actually Use D365
Here’s what works, every time:
✅ Start training early
Don’t wait until go-live week. Start hands-on exposure during UAT and CRP sessions. Let users see how the system works in their day-to-day context.
✅ Run live workshops, not lectures
People don’t learn by watching. They learn by doing. Use real data. Real scenarios. Real workflows.
✅ Assign internal D365 champions
You need someone in Finance, someone in Operations, someone on the floor who gets it—and can help others when issues pop up.
✅ Make D365 part of onboarding
New hire? Their first week should include deep system training: not just a login and a password.
✅ Bring in adoption-focused consultants
Contractors who specialize in change management and training are worth their weight in gold. They don’t just train: they drive user confidence.
💣 The Hidden Cost of Poor Adoption
Let’s say you spend $6M on your D365 project.
You launch. The system works.
But… people don’t use it.
You’ll spend:
- Extra hours OR days fixing bad data
- Double-entry between old and new systems
- Time chasing reports that should be automated
- More money on consultants to “retrain” and “relaunch”
In short: you’ll pay for D365 twice.
Once to build it, and again to fix it.
✅ Final Thoughts: Adoption Isn’t Optional
Want a successful ERP implementation?
It’s not enough to build it. People have to use it.
And for them to use it, you’ve got to:
- Invest in proper training
- Support them through the change
- Hire people who understand how to bridge the gap between tech and real-world operations
🔗 Want help finding D365 contractors who actually move the adoption needle?
We’ve got training pros, change experts, and functional leads who make D365 click.
👉 Let’s talk.