Change Management & Training Consultant
Driving adoption so your D365 investment actually delivers the return it promised.
Sound familiar?
Your go-live is approaching and your end users have barely seen the system
Training was scoped as a two-day session at the end of the project - and everyone knows that's not enough
Resistance is building across departments and nobody is addressing it head-on
You went live three months ago and people are still using spreadsheets instead of D365
What a D365 Change Management & Training Consultant Does for You
- Assessing organisational readiness and identifying resistance risks early
- Building the change management strategy, communications plan, and stakeholder map
- Identifying super users and internal champions who will drive adoption from within
- Advising on the people-side risks that derail ERP projects - role changes, process shifts, political resistance
- Defining training scope, delivery format, and timeline so it's not an afterthought bolted onto the last two weeks
- Designing and delivering role-based training programmes tailored to how each team actually uses D365
- Managing stakeholder communications - keeping leadership, department heads, and end users aligned and informed
- Supporting UAT by preparing users for testing, capturing feedback, and translating it into training improvements
- Running floor support during cutover and hypercare - answering questions, troubleshooting confusion, and building confidence in real time
- Creating user guides, quick reference materials, and video walkthroughs that outlast the project team
- Running post go-live reinforcement sessions to close adoption gaps
- Coaching super users and internal champions to become self-sufficient
- Measuring adoption through usage data, feedback loops, and process compliance checks
- Advising on ongoing change management as D365 evolves - new modules, release wave features, Phase 2 rollouts
Why D365Contractors - Not a Firm, Not an Agency
Big SI / Consulting Firm
- High overhead baked into every hour
- Junior staff billed at senior rates
- Partner agenda, not your agenda
- Slow to mobilise, slow to replace
Generic Staffing Agency
- No D365 specialist knowledge
- Unvetted resumes, slow shortlists
- Placed and forgotten
- Volume over quality
D365Contractors.com
- Pre-vetted D365 specialists only
- Matched in 48 hours, no guesswork
- Independent - your interests only
- Built on standards, not volume
How It Works
Tell Us What You Need
Share your project stage, requirements, and timeline. Five minutes, no obligation.
We Match You in 48 Hours
We shortlist 2-3 pre-vetted contractors who have done this before. No resumes from strangers.
Engage on Your Terms
Flexible contracts, transparent rates. The same expert stays with you as long as you need them.
Why D365Contractors
Quality & trust are inseparable
Every contractor is independently verified before joining the community.
Standards, not volume
We turn away more contractors than we accept. Your shortlist is already filtered.
Your interests only
Independent means independent. No partner agenda, no product to sell.
48-hour matching
Tell us what you need. We come back with a curated shortlist - not a pile of resumes.
Frequently Asked Questions
Why do ERP projects need dedicated change management? Can't the partner handle it?
Most partners treat change management as a line item – a few training sessions tacked onto the end of the project. Real change management starts before implementation and continues long after go-live. It addresses resistance, builds internal capability, and ensures the system is actually used the way it was designed. Without it, you get a technically successful project that nobody adopts.
What's the difference between change management and training?
Training teaches people which buttons to press. Change management addresses why they should care, how their role is changing, what support they’ll get, and what happens if they don’t engage. The best D365 change management consultants do both – but they start with the people problem, not the system walkthrough.
When should we bring in a change management consultant?
As early as possible. The biggest adoption failures happen because change management started too late – usually after resistance has already set in. Ideally, bring one in during the planning phase so they can assess readiness, identify risks, and build the communications and training strategy before the build begins.
Can a change management consultant work alongside our partner's training team?
Yes – and this is a common model. An independent change management consultant owns the people-side strategy and stakeholder engagement while coordinating with the partner’s functional team on training content. They make sure training is relevant, timely, and actually sticks – rather than a checkbox exercise the partner delivers to close out a milestone.
Do your change management consultants specialise in D365 specifically?
Yes. Generic change management consultants don’t understand the specific adoption challenges of Dynamics 365 – the complexity of the interface, the shift from legacy ERP workflows, the impact on finance close processes or warehouse operations. Our consultants have delivered change management on real D365 implementations and know what trips users up.
Need a Change Management & Training Consultant?
Get matched with a pre-vetted D365 change management consultant within 48 hours. No agencies. No guesswork. No junior consultants learning on your budget.